Part V. Implementing Changes

A. Decision-making

In the previous section, the team has completed charting all possible actions onto an Ease/Impact chart.

The next step involved choosing which actions to implement. The team used the following criteria to drive their decision-making:

• Any issue that received a high rating on both impact and ease was selected as a project or research opportunity
• Any issue that received a low rating on both impact and ease was de-selected
• All other areas were considered on a case-by-case basis

Actions might fall into one of three categories: Projects, for actions that would be implemented in the near future; Research, for actions that needed additional information before proceeding, and Hand-offs, for actions that were outside the team's scope but nonetheless needed attention.

Here are examples of the Projects they decided to pursue:

Project 1 - Signage Project Statement: Publicize the idea of Customers not to reshelve books to minimize the number of mis-shelved items in the stacks.
Timeline: 3 weeks
Number of people: 1

Project 2 - Stack Assistance Project Statement: Create checklist for Shelving Coordinator tasks and communication between the coordinator shifts to ensure all shelving activities are performed.
Timeline: 3 weeks
Number of people: 1

Project 3 - Education Project Statement: Educate customers regarding recalls, fines, renewals, stack assistance, return locations, self checkout, security and reshelving to raise the level of awareness about our policies.
Timeline: 3-4 months
Number of people: 3-5

Here are the a couple of actions that demanded more research before deciding whether or not to implement:

Research 1 - CatCard Research Statement: Investigate feasibility/legality of using and ID for circulation service (i.e. not just the CatCard).
Timeline: 1 month
Number of people: 1

Research 2 - Circulation Hours Research Statement: Increase Fine Art’s Library hours during finals.
Timeline: 2 weeks
Number of people: 1

An example of an issue they needed to hand-off was the renewal of compact disks; this issue and relevant comments were forwarded to the music librarian for further investigation and recommendations.

Let's continue on to the Conclusion of this case study..