The Digital Library incorporates the values and traditions of open and free access to information, without boundaries of time or place. Learners are empowered because barriers to access are removed, and information is made available and usable when requested.

• To lead, innovate, and contribute in the Digital Library Community.
• To provide the tools, content, and services that anticipate and meet customers' needs.
• To advocate for fairness in copyright, intellectual property, and privacy issues.
• To develop knowledge and skills that support the library's transition to an increasing digital environment.
• To lead and partner with other digital library initiatives on the University of Arizona campus and beyond.

We serve University of Arizona students, faculty and staff as our primary customers. Our work may also benefit the K-12 community and the citizens of Arizona. Potential partners, with whom we work to contribute to the national digital library, may come from the UA community, and also local, regional and national associations, societies, museums, archives, libraries, corporations, or other types of organizations.

Context: Digital resources include content (such as, but not limited to, text, images, data, audio, video, etc., and includes converted materials as well as those born digital.) and tools for easily creating, discovering, accessing, manipulating and retrieving the content. The processes whereby content is created include: digitization and conversion from print to electronic format; conversion from one electronic format to another; the creation of databases or other tools that permit users to interact directly with data and information; etc.

Services enable users through the use of various standardized compatible tools to independently gain coordinated and coherent access to varied digital content. Tools include but are not limited to search engines and software. DLIG will coordinate with other stakeholders (E-journals Project Team, TST, LIST, Special Collections, integrative services team members, etc. as well as other University groups) to continue to develop, articulate and use standards for the creation of content and tools as well as for their final presentation and use. We strive for efficiency, preservation, interoperability, functionality, retrievability, and discoverability; in short we want to ″set content free″.

DLIG will fulfill this MCA through ongoing work and projects that encompass the above context. Criteria for selecting work and projects include their strategic value to the library, opportunities for learning, making a difference in the world’s digital content (for example, converting and making accessible unique materials), and impact on the UA community. We will use project management tools to assist in managing both our ongoing work and our projects and to meet performance measures and quality standards.

This year's work (2001/02) will include but not be limited to:

• Continuing the development of the grant-funded "Tree of Life"
• Continuing the conversion project, "Native American Water Rights in Arizona," a part of the national initiative, Western Waters
• Digitization of further issues from the Journal of Range Management
• A cooperative project with Special Collections to upgrade the online exhibit The Fred Harvey Collection: Traveling the Rails in Grand Style through the inclusion of additional information and a reorganization of the site
• Other cooperative digitization efforts with Special Collections on the DeConcini and Udall collections
• Continuing the upgrade to the Little Cowpuncher web pages
• Approaching the College of Education about developing curriculum using our web exhibits and other digitized information resources, and making it available to the K-12 communities
• Additional coding, as needed, for the books digitized in the Ten Books project

1. 100% of DLIG Projects will have a project plan developed prior to the start of the project.

Additional information: Project plans will address project standards and methods, expected results, potential audience and user expectations or requirements, division of work, timelines and milestones, budget and costs, documentation and reporting, future maintenance, and marketing.

Methodology: Team will check in with project managers prior to start of each project. Information will be recorded within team report.

Relates to balanced scorecard: Internal business process

Measure type: Output (project plans)

PROJECT A: Documenting standards (a DLIG / Special Collections/ LIST joint project)
LEAD: Jeremy

Description: In this project, members from DLIG and Special Collections will collaborate in developing guidelines and standards for the creation and conversion of content into digital formats. These guidelines and standards will cover digitization, metadata, preservation and access and will be available to any person or team considering a digitization project. Input will be solicited from all appropriate stakeholders.

PROJECT B: Digital Library Software (a DLIG / Special Collections joint project)

LEAD: Eulalia

Description: In this project, we will evaluate content management software. We believe this type of software will help us organize, manage and store our digital assets more efficiently. In addition, we will evaluate the R-Docs software just purchased by campus to see if it will meet our production control needs. A production control system supports planning, allows monitoring of variance, quality control, item control, scheduling, statistical reporting; etc.

2. 100% of completed products will be marketed to appropriate user communities

Methodology: A variety of methodologies will be employed depending on the audience and the intended use of the new information resource. For example, demonstrations to integrative services team librarians and/or other faculty, brochures, direct email, etc. Funds from this year's marketing team will be used appropriately to get the word out. The lead person for each project or work product will be responsible for initiating the appropropriate marketing efforts and seeing that this work gets done.

Relates to balanced scorecard: User or customer related

Measure type: Output (marketing activities)

3. At least one Quality Standard relating to user satisfaction with DLIG-created electronic resources will be developed in time for the 2002/2003 Strategic Framework.

PROJECT C: Establish current user satisfaction with one DLIG product, DLIG

LEAD: Karen

Plan and distribute a survey or other means of veriyfing users current satisfaction level with JIS. This baseline information will be used to inform our progress on the library-wide Quality Standard 1.6. It will also be consulted in establishing an ongoing quality standard for DLIG that relates to user satisfaction.

Context: For the last several years, the library has made a concerted effort to help educate the campus about scholarly communication issues and advocate for the greatest access for the greatest number of people (in many ways, all of the work of DLIG revolves around this effort). In this MCA, we are focusing specifically on copyright, intellectual property, privacy and censorship issues as they relate to sharing information in the education environment. Members of the campus community often make inappropriate use of materials due to lack of knowledge about copyright laws and intellectual property policies. This same lack of knowledge contributes to apathy and an erosion of fair use rights. While there are many forces working in support of increased access to scholarly information, there are still a significant number of environmental factors that limit access.

This year's work will encompass the ongoing publication of the Journal of Insect Science, created as a direct challenge to expensive journals in the area of entomology. We will continue to seek out opportunities for other publishing work as appropriate. The team's copyright specialist will continue to respond to requests for information from campus and community users, and will produce one or more educational efforts to students and faculty relating to copyright issues. Other team members will continue to promote the use of open-source software, open standards, and open content which encourages the free distribution and shared development of code, software, standards, and content not tied to corporate economic interests. DLIG members will stay current in legal and political events that challenge the right to open access to information. Where beneficial, we will coordinate our efforts with the work of the Scholarly Communication Team, for whom we will serve as a management review team this year.

1. 94% of staff who work at public information services desks will be able to correctly respond to basic questions concerning copyright.

Relates to balanced scorecard: User or customer related; learning/growth

Measure type: Outcome (increased knowledge; and greater service to users)

Additional information: With the advent of the new Integrated Learning Center and the expanded Information Commons, a greater number users will need correct information relating to fair use and the use of copyrighted resources. Answering basic questions at the time of need will save the users and ourselves time. Being able to distinguish when to answer a basic question and when to refer to a copyright specialist will ensure quality service.

Methodology: TBD

PROJECT D: Fair use training

LEAD: Karen

Develop a training module that will fit in with all information desk, reference desk, and ILC training; give the training module or "train the trainers." Develop a quiz for testing knowledge as a part of this module. May work with the Scholarly Communications Project Team.

2. DLIG will offer two educational activities per year for all library staff relating to fairness and protection of rights in scholarly communication, property rights, and copyright.

Relates to balanced scorecard: Learning/growth

Measure type: Input

Methodology: TBD

PROJECT E. educational activities

LEAD: Eulalia

Develop and offer two or more educational activities to library staff and/or campus wide. Will work with the Scholarly Communications Project Team.

Methodology: Flyers will be developed and distributed to all University faculty. We will work with IS teams, the Attorney's Office and the Office of Distributed Learning. This information will also be added to the Library's copyright web site.

Relates to balanced scorecard: User/customer related

Measure type: Output (information distributed)

PROJECT F: Faculty communications

LEAD: Karen

Create and implement a mechanism for distributing information to all University faculty about the ABOR Intellectual Property Policy and how they can negotiate to share in the rights to electronic publications. May work with the Scholarly Communications Project Team.